To determine if SEP for Mac is in the middle of a scanning operation, you can check the status: Blockage of internet traffic deemed to be an attack on or risk to the network.Lockout by a file caused by quarantining actions.Potential side effects during file scanning may include: Typically, the most resource-intensive task that SEP for Mac performs is running a full scan of a volume. SEP for Mac contains anti-virus/anti-malware protection technologies.

Generally, the UCSF SEP client policies are set to allow end users to temporarily disable the SEP protection technologies as a way to help them troubleshoot issues. Before we discuss that option as well as other workarounds, here are some common behaviors that can help you recognize if SEP is just doing its job or instead may be the cause of anomalous issues. Common behavior from the SEP for Mac client

This document will walk you through (1) SEP for Mac's typical misbehaviors and (2) basic troubleshooting guidelines, as well as (3) how to temporarily disable SEP protection technologies and (4) how to get log information that may be needed when calling the Service Desk for further assistance. The SEP for Mac FAQ page tries to cover common and known issues and is a good place to start if you suspect SEP may be misbehaving. Most issues should subside after the particular SEP protection technology has accomplished its tasks in searching for potential risks and remedying them if possible. If you need help with CleanWipe, contact Broadcom Support directly.SEP for Mac provides anti-virus/anti-malware (AV) protection and network intrusion prevention technologies (IPS), along with added central management and reporting. Its protection technology may inhibit performance or seemingly disrupt any file or folder functionality of your computer.For more information, see About uninstalling the Symantec Endpoint Protection client. You can enable this option with client installation settings. As of SEP 14, you can incorporate CleanWipe functionality directly into the Symantec Endpoint Protection client package.CleanWipe does not support command line use you must manually run CleanWipe.

To remove NortonLifeLock software, see Download and run the Norton Remove and Reinstall tool. CleanWipe only removes Symantec software, such as Symantec Endpoint Protection.While CleanWipe can remove older installations of Symantec Endpoint Protection, you should not use an older version of CleanWipe to remove a newer version, as this action can have unexpected results. You should always use the latest version of the CleanWipe removal tool to uninstall Symantec Endpoint Protection.You should only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful. Broadcom Support does not recommend using CleanWipe the first time you have uninstallation trouble.

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